Terms & Conditions

Sales Policy

 

General

 

The sales contract is between each individual “seller” and the “buyer”. KJ Jewellery Designs provides a service to facilitate that contract but is not responsible for it or its fulfilment.

 

Buying

 

You must pay for items purchased by you, unless KJ Jewellery Designs has made a clear typographical error or you cannot authenticate their identity. You and you alone are liable for paying KJ Jewellery Designs, if you commit to buy an item.

 

Returns Policy

 

In using KJ Jewellery Designs, we agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer’s right in UK law).

You have the right to do this up to seven days after receipt of the items and a refund must be made within thirty days. The buyer pays for the cost of return postage.

This does not apply to custom orders (personalised or bespoke products).

 

Cancelling a transaction.

 

The buyer must inform the KJ Jewellery Designs if they wish to cancel the order and they must do this in writing (email is sufficient). Upon cancellation of the order KJ Jewellery Designs must provide a full refund of the cost of the item and any postage costs within thirty days. This does not apply to custom orders.

 

Return of faulty goods.

 

The consumer has a right to return faulty goods up to six months after receipt of the goods. A refund to include the cost of return postage must be offered within thirty days of the customer requesting a refund.

 

Lost items.

 

If the item is lost in transit then, unless proven otherwise, KJ Jewellery Designs should assume the contract is terminated and provide a refund or deliver the same item.